Countercurrents | May 29, 2019
Five members of Amnesty International’s leadership team are on their way out, following a damning report about what’s been described as the human-rights organization’s “toxic” culture.
Amnesty said the senior leadership team accepted responsibility and all seven had offered to resign.
Five of the seven senior leaders, based mainly in London and Geneva, are either have left or are in the process of leaving the organization.
The Times reported that they were to receive “generous” redundancy payments, but an Amnesty spokesperson told the redundancy packages were “less favorable than those on offer to other staff”.
After two employees died by suicide in 2018, Amnesty launched a wide-ranging examination of its workplace culture, conducted by three different parties who worked independently from one another.
The KonTerra Group, a private consulting firm that performed one of the reviews, relied on hundreds of interviews, surveys, and shared documents to tell the tale of what an Amnesty staffer quoted in the report described as “a toxic culture of secrecy and mistrust.” With a total of more than 100 hours of interviews, Some 475 employees were surveyed for the review.
In the report 39% of staff said they had developed mental or physical health issues as the direct result of working there.
The review, published in February, noted that staff were mainly miserable not because of the global human rights abuses they confronted professionally each day, but because of the climate in which they were working.
Around 100 other staff members are also set to lose their jobs due to financial difficulties.
In a statement, Amnesty’s secretary general Kumi Naidoo called the report a “difficult read”.
There was, he wrote, “a deep deficit in our duty of care and support to staff,” which could not simply be explained away by the organization’s “complexities.”
The incident that led to the review
In May 2018, Gaëtan Mootoo, 65, a longtime Amnesty staff member, died by suicide in his office at Amnesty’s Paris bureau.
A subsequent inquiry found he was unhappy over a “justified sense of having been abandoned and neglected”.
According to KonTerra’s report, Gaëtan Mootoo left a note that “among other things, made it clear that work pressures played a major part in his decision to end his life.”
Six weeks later, Rosalind McGregor, 28, a British intern working at Amnesty’s Geneva office, killed herself at her family home in Surrey. Her family said they felt Amnesty could have done more to address her mental health.
Though there is no evidence that her work played a role in what happened, both of these sudden deaths served as the impetus to dig deeper into what staff were experiencing.
There were reports of managers belittling staff in meetings and making demeaning and menacing comments, for example: “You should quit. If you stay in this position, your life will be a misery.”
There were multiple accounts of discrimination on the basis of race and gender, and in which women, staff of color, and LGBT employees were allegedly targeted or treated unfairly.
The report also pointed to an “us versus them” dynamic between employees and management.
The KonTerra review notes, the Amnesty staff had been experiencing stress for decades.
As early as the 1990s, Amnesty’s work culture was being described as “adversarial” and “toxic,” with a climate characterized by a “lack of trust” and bullying.”
Unite, which represents hundreds of Amnesty staff in offices around the world, revealed that one in three employees recently surveyed by the union felt “badly treated or bullied at work since 2017”.
Circumstances seem to have gone from bad to worse when Amnesty launched its Global Transition Program (GTP) in 2013.
This restructuring led staff members to be directly exposed to “civil unrest and conflict” on the ground, during a period of organizational turmoil. As one staff member told the interviewers, the restructuring made it harder to do work in the field: “A lot of staff left. One result was that we had to hire new local staff members. They generally were unskilled, inexperienced, insufficiently trained, and not ready to face the difficulties of the job.”
The few attempts by managers to step in to support staff were “one-off, reactive, unsystematic and insufficient.”
The report concludes: “It seems that Amnesty has largely been operating in a ‘state of emergency’ since the inception of the GTP.”
The review’s findings
Employees were deeply invested in their work, frequently describing it as something that gave them meaning. They struggled to place healthy boundaries on how much work they were doing and were loath to leave, even when the culture turned toxic. The abundant sense of purpose also created what one interviewee in the review described as a “martyrdom culture” in which it was permitted to sacrifice employee well-being “because of the critical importance of the work.”
In a staff survey, the same phrases often surfaced: stress, burnout, anxiety, depression, exhaustion, headaches, insomnia, back problems, panic attacks, and feeling alone.
But these problems were more often reported by employees to stem from their working conditions — challenging managers, mistreatment by colleagues, bullying — than from stressful tasks such as interviewing survivors of violence and torture or watching “distressing” footage.
Nearly two-thirds of the staff said their wellbeing was not a priority for their managers, while more than half said they did not feel valued by Amnesty leadership.
Employee wellbeing efforts, including the allocation of five staff counseling sessions to each employee and the introduction of a peer support network, were found to have been inconsistent and lacking in oversight, with a vast majority of employees either not using the services or not knowing they existed.
Interviewees said they felt a sense of personal responsibility to the vulnerable people they were working with, but were limited by how much they could feasibly achieve or take on. Workload pressures, then, felt “inevitable” and “perpetual.”
The report’s recommendations
KonTerra made six recommendations, to be rolled out over a year.
- Build bridges and make employees feel safe and trusted.
At every level, staff need access to “focused and expert guidance” to help them manage, and eventually transform, “current divisive dynamics.”
- Replace a culture of criticism and blame with development.
The review recommends frameworks such as Andy Fleming’s Deliberately Developmental Organization to help rebuild an environment that encourages constant personal development.
- Approach staff wellbeing systematically.
A Wellbeing Task Force is to be assembled to develop a proactive policy for staff wellbeing, with clear priorities and a plan of attack.
- Improve offerings for those under stress.
Staffers need more access to counseling and better crisis and critical-incident response protocols, while managers and fellow employees should be educated in how to help those around them.
- Help managers support their employees.
Managers, the report advises, should be encouraged to put wellbeing first, to make realistic demands in terms of employees’ workloads, to make feedback a common feature of the workplace, and to improve their “relational and communication skills, emotional intelligence, and conflict management skills.”
- Review and professionalize People and Organizational Development.
This Amnesty department is currently widely mistrusted, the review found, and must be thoroughly reviewed to ensure that it can fulfill its most important duties, including serving as a check on improper or abusive behavior. Amnesty must review its grievance and hiring processes, including prioritizing recruiting managers with strong interpersonal “resilience and relational skills” over those with only technical skills, the report advises.
Amnesty is not the only human rights organization to come under fire for its treatment of employees.
A report earlier this year said that bullying and harassment were commonplace at Oxfam.
Last year Save the Children was at the centre of serious allegations of workplace sexual harassment.